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Zendesk + ibex: Driving Hypergrowth CX With Business Intelligence
As fast-growing brands compete to attract new customers and retain their existing ones, the ability to create targeted, personalized experiences is critical not only for growth, but for survival. To understand your customer, you not only need to understand their journey and pain points – you must also be able to action this data in ways that drive customer delight, CSAT, and ROI.

Join Zendesk and ibex for The Impact of Business Intelligence on CX, where we will discuss the impact of data analytics and insight on the end-to-end customer journey, and how you can drive real customer satisfaction, loyalty, and revenue for a growth-optimized competitive advantage.

Register for the webinar to learn:
- How to measure CX’s impact for your customers and your company
- How CSAT, FRT, and NPS fit into today's CX landscape
- How the new shift to "digital first" impacts your business and CX / CS
- Best practices for CX metrics to optimize your CX strategy

Dec 2, 2021 11:00 AM in Pacific Time (US and Canada)

ibex
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Speakers

Doug Hoffschwelle
GM & SVP @ibex
Doug brings over 20 years of global BPO expertise and is passionate about leading high-performance client services, sales and marketing organizations. He is a proven customer experience leader in client-centric, relationship-driven environments and has a successful history of helping clients achieve their strategic goals and objectives.Doug has a tenured career history with BPO companies including Qualfon, SITEL Corporation, and Stream Global Services.In his current role of General Manager & SVP with ibex, he is focused on business development leading a GTM initiative to help the world's most disruptive, new economy brands achieve hyper growth and scale.
John Kearney
VP, Customer Care @Zendesk
John brings over 25 years of experience working in technical customer service and support organizations across multiple business sectors. John is passionate about leading customer support organizations inspiring them to realize their value to customers and the business. He is customer centric wanting to drive the best support experience possible for all customers leveraging the channels they prefer for receiving technical service. John’s career experience includes working for the US Office of Personnel Management, Microsoft, Salesforce and now Zendesk!